A useful starting point for product questions, order updates and store policies. Choose a topic below, or send our team the details of what you need help with.
Size & fit
Understand the unisex Accolade fit, body-size references and garment inseam measurements.
Shipping & delivery
Find out how fulfilment, tracking and delivery enquiries are handled.
Returns & refunds
See the return process, item-condition guidance and the information to send us.
Order changes
Request an address correction, size change or cancellation before dispatch.
Track an order
Locate the tracking link and learn what to do if a parcel is delayed.
Authenticity & brands
Understand our independent retail identity and the use of third-party brand names.
Contact RAGFOLK
Use the contact form or email sidjiang22@gmail.com. For a product question, include the style code, color and size. For an order question, include your order number and the email used at checkout. Please do not send card numbers, passwords or identity documents.