The shipment email is the best starting point for a delivery update. Follow its tracking link to see the carrier’s latest status.
Find the right tracking details
- Locate the shipment confirmation sent to the email used at checkout. Check spam or promotions folders if necessary.
- Open the tracking link for the parcel. An order confirmation alone does not mean the parcel has shipped.
- If the order has more than one shipment, check each tracking number separately.
- If you cannot find the email, contact our team with the order number and checkout email.
Label created
Shipping information has been prepared. The first physical carrier scan may still be pending.
In transit
The parcel is moving through the carrier network. There may be gaps between scan events.
Delivered
Check the stated delivery location, reception, safe places and anyone who may have accepted it.
When something looks wrong
Compare the delivery address and the carrier’s full event history. If the parcel is delayed beyond the stated estimate, has an exception scan or shows delivered without being found, send us the order number, tracking number and a short description. For visible damage, keep the packaging and take photographs before discarding anything.
Protect your order details
Use the tracking link from your own shipment email. Do not post an order number, address or tracking information publicly. We do not need your full payment-card details to investigate a delivery enquiry.