From our U.S. warehouse to your door. This page explains the steps between an order, dispatch and delivery, and the details to check before purchasing.
Destinations & shipping options
- Fulfilment origin: U.S. warehouse stock.
- Supported destinations: [To be confirmed — states, territories and any international markets].
- Standard shipping rate: [To be confirmed].
- Free-shipping threshold, if offered: [To be confirmed].
- Expedited services and rates, if offered: [To be confirmed].
An address must be supported by the delivery service and available at checkout. Do not assume that an overseas destination, P.O. box or military address is supported unless the option is shown for your order.
Processing is different from transit
Processing covers order checks, picking and packing before carrier handover. Transit begins once the carrier accepts the parcel. A label-created message does not necessarily mean that the carrier has received it.
- Order processing: [To be confirmed — business days].
- Standard transit estimate after dispatch: [To be confirmed — business days].
- Carrier and service: [To be confirmed].
Delivery estimates are estimates unless a service expressly includes a delivery guarantee. Holidays, weather and carrier disruption may affect transit.
Rates, taxes & address accuracy
The applicable delivery charge and taxes will be disclosed before payment. Any international duty or tax arrangement, if relevant, will be stated for the destination before ordering. Review your complete address, unit number and contact details carefully; request corrections promptly through Order changes & cancellations.
Tracking your parcel
Tracking information is provided after dispatch when available. A parcel can move between carrier scans, so compare the latest carrier event with the estimated delivery date. If an order is split into more than one shipment, use the tracking information for each parcel.
If we cannot dispatch as expected
If we cannot ship within the time communicated for an order, we will notify you, explain the revised timing when known and provide the applicable choice to agree to a delay or cancel the unshipped order for a refund. We will not substitute a different style or size without your agreement.
Delayed, missing or damaged parcels
- Check the full tracking history and the shipping address on your order confirmation.
- For a delivered scan with no parcel, check safe delivery locations, building reception and anyone who may have accepted it.
- For damage, keep the item and packaging and take clear photographs.
- Contact our team with the order number and tracking details so the issue can be reviewed. Any mandatory rights remain unaffected.